Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be returned in the same condition that you received it: unworn or unused, with any tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at skullznbonz26@gmail.com.
Once your return request has been reviewed and accepted, we will provide instructions for returning your item using our designated returns service. Where available, this may include an InPost QR code or other digital returns method.
Please do not send any items back without first contacting us and receiving return instructions. Items returned without prior authorisation may not be accepted.
You can contact us at skullznbonz26@gmail.com with any questions regarding returns.
Damaged, Faulty or Incorrect Items
Please inspect your order when you receive it.
If your item is defective, damaged, or you have received the wrong item, please contact us as soon as possible at skullznbonz26@gmail.com so that we can assess the issue and make it right.
Nothing in this policy affects your statutory rights.
Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law. This can include:
- Personalised or custom-made items
- Items that have been made specifically to your requirements
- Items that have been worn, used, altered, or damaged after delivery
- Items that cannot be returned for hygiene reasons where applicable
If you are unsure whether your item is eligible for return, please contact us at skullznbonz26@gmail.com before requesting a return.
Exchanges
The fastest way to exchange an item is to return the original item following approval of your return request.
Once your return has been accepted and processed, you may place a new order for the item you would like instead.
Preorders
Products marked as Preorder are items that are not currently ready for immediate dispatch.
By placing a preorder, you acknowledge that any estimated dispatch or shipping date shown on the product page is an estimate and may be subject to change.
Payment for preorder items is taken in full at the time your order is placed unless otherwise stated.
If there is a significant delay to your preorder, we will make reasonable efforts to contact you using the contact details provided with your order.
Preorder cancellation requests may be subject to applicable consumer rights. Once an item has been dispatched, our normal return and refund policy will apply.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund after approval.
Please note that your bank or payment provider may take additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
European Union Customers
If we ship goods to customers within the European Union, additional consumer cancellation rights may apply depending on the circumstances and applicable law.
Where applicable, customers may have the right to cancel or return an order within 14 days of receiving their goods without providing a reason.
Items must generally be returned in accordance with the applicable cancellation requirements and consumer protection laws.